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ALS · 3 hours ago

Call Center Representative/Clinical Recruiter 1

Purchase, NY

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

0+ years exp

ALS is a global leader in scientific testing that provides comprehensive testing solutions across various industries. They are seeking a Call Center Representative/Clinical Recruiter 1 to screen panelists for clinical trials, schedule appointments, and manage panelist information in their database.

Professional ServicesTest and Measurement

Responsibilities

Screens panelists for clinical trials over the phone

Schedules panelists for clinical trials

Answers incoming phone calls in a prompt and courteous manner, taking detailed messages when necessary

Updates panelist information in the panelist database

Enters new panelist information sheets into panelist database

Sends panelist information sheets to prospective panelists via mail, email and/or fax (this responsibility is shared with Supervisor of Recruiting)

Makes reminder calls to panelists

Makes cancellation calls to panelists when needed

Pays owed referral fee(s) to the appropriate person

Performs Receptionist duties as needed

Archives panelists’ applications

Assists Supervisor of Recruiting with other tasks assigned

Other duties as may be assigned from time to time

Qualification

Human Protections certificationClinical Practices certificationBloodborne Pathogens certificationDatabase (FileMaker Pro)Microsoft OfficeHigh call volume experienceCustomer service skills

Required

High school diploma or equivalent, or six months to one-year related experience and/or training, or equivalent combination of education and experience

Current certificate for: Human Protections, Good Clinical Practices, Bloodborne Pathogens

Computer skills required: Internet Software, Database (FileMaker Pro), Microsoft Office (Word, Excel), Email (Microsoft Outlook)

High call volume experience in a call center or similar environment preferred

Benefits

Structured wage increases

Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)

Additional vacation days for years of service

Business support for education or training after 9 months with the company

Learning & development opportunities (unlimited access to e-learnings and more)