Binance · 2 months ago
Customer Service Representative (Financial Derivatives)
United States
Full-time
Remote
Entry, Mid LevelBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume. They are seeking a Customer Service Representative to provide exceptional support through handling customer inquiries and complaints regarding financial derivatives, ensuring high service standards and customer satisfaction.
BitcoinCryptocurrencyFinTechStock ExchangesWeb3
Responsibilities
Handle high amounts of live chats
Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
Solve customer complaint issues, and create and document report analysis
Optimize customer complaint processes and improve service quality
Handle unpredictable emergencies in an efficient and timely manner
Perform adhoc tasks and reports assigned by shift leader and/or managers
Qualification
Required
Bachelor's degree or diploma, preferably in a finance-related major
Strong knowledge in financial derivatives products such as futures, options, and margin trading
Prior customer support experience with exposure to an e-commerce or financial industry background is a must
Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
Willing to work weekends and irregular hours which will include night shifts
Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
Benefits
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Company
Binance
Binance is a blockchain ecosystem and digital asset exchange platform that provides a wide range of crypto-related services.
Founded in 2017
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
MGX
2025-03-12Series Unknown· $2B
2018-10-23Series Unknown
2018-10-01Seed
Leadership Team
Richard Teng
Binance, Co-CEO
Andrew Carroll-Goldin
Global Head of Data Analytics
Recent News
Fintechnews Middle East
2026-01-08
FX News Group
2026-01-08
Company data provided by crunchbase