Customer Service Representative (Chinese Speaker) jobs in United States
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Binance · 2 months ago

Customer Service Representative (Chinese Speaker)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are seeking a Customer Service Representative who will provide top-quality assistance to users through live chat and ticketing systems, ensuring customer satisfaction and handling a variety of queries and complaints.

BitcoinCryptocurrencyFinTechStock ExchangesWeb3

Responsibilities

Handle high volume live chat and other online tools
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers

Qualification

Bilingual proficiencyCustomer service experienceFinance industry knowledgeCommunication skillsProblem-solving skillsTeam spiritWork under pressure

Required

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
College degree or above
Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders
High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
Passionate for the customer service industry and can accept to work under different work shifts
Positive about the crypto industry

Preferred

Previous experience with cross-functional support

Benefits

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Company

Binance

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Glassdoor3.1
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Binance is a blockchain ecosystem and digital asset exchange platform that provides a wide range of crypto-related services.
dateFounded in 2017
location
George Town, Midland, CYM
people-size5001-10000 employees
web-link
https://www.binance.com

Funding

Current Stage
Late Stage
Total Funding
$2B
Key Investors
MGX
2025-03-12Series Unknown· $2B
2018-10-23Series Unknown
2018-10-01Seed

Leadership Team

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Richard Teng
Binance, Co-CEO
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Andrew Carroll-Goldin
Global Head of Data Analytics
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Recent News

Crowdfund Insider
Binance and Coinbase Continue to Serve Pivotal Role in Global Crypto Adoption : Analysis
2026-01-11
InsideBitcoins.com
BNB Price Rises 2% as CZ Signals Crypto Super Cycle on Bullish Market Sentiment
2026-01-11
Benzinga.com
Trump Pardoned Ross Ulbricht And Changpeng Zhao, But Won't Touch SBF — Here's Why
2026-01-11
Company data provided by crunchbase