Kintsugi · 2 months ago
Support Engineering Intern
United States
Internship
Remote
Intern
$10K/yr - $14K/yrKintsugi AI is revolutionizing sales tax automation with its AI-powered platform for e-commerce and SaaS businesses. The Support Engineering Intern will ensure customer satisfaction by diagnosing issues, collaborating with engineering teams, and improving support processes.
Artificial Intelligence (AI)FinTechSoftware
Responsibilities
Investigate and diagnose customer-reported issues across Kintsugi’s automation and tax compliance workflows
Work closely with engineering teams to reproduce bugs, validate fixes, and ensure timely resolution
Build and maintain internal tools and scripts to improve support efficiency and visibility
Collaborate with Customer Success and Onboarding teams to troubleshoot integration and configuration challenges
Deep dive into data migration issues helping create sustainable motions for large and small data shapes
Document recurring issues, common troubleshooting steps, and best practices in internal knowledge bases
Provide feedback to product and engineering on usability, reliability, and edge cases encountered in the field
Learn how to analyze logs, monitor systems, and interpret automation results in a production environment
Qualification
Required
Currently pursuing a degree in Computer Science, Engineering, or a related technical field
Strong problem-solving and analytical skills; enjoys debugging and root cause analysis
Familiarity with basic programming concepts (e.g., Python, JavaScript, or similar)
Excellent written and verbal communication — able to translate technical details into clear explanations
A collaborative mindset and eagerness to work across teams
Curiosity about SaaS systems, automation, and applied AI
Preferred
Experience with API debugging (Postman, curl, or similar tools)
Familiarity with logs and observability tools (e.g., Sentry, Datadog, CloudWatch)
Exposure to workflow automation tools or backend systems
Prior experience in a technical support or customer engineering environment
Benefits
Hands-on experience with modern automation and AI systems
Mentorship from experienced engineers and customer support leaders
Opportunities to improve tools and processes used across the company
A mission-driven culture focused on simplifying complex financial workflows
Flexible, fast-paced startup environment where your work has immediate impact
Company
Kintsugi
Kintsugi is automating sales tax for every company globally. Sales tax automation when you want it; white-glove treatment when you need it.
Founded in 2022
51-200 employees
H1B Sponsorship
Kintsugi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$30.2MKey Investors
VertexAirwallexLink Ventures
2025-04-30Series A· $18M
2024-11-19Series A· $4M
2024-05-29Series A· $6M
Leadership Team
Pujun Bhatnagar
Cofounder, CEO
Recent News
MarketScreener
2025-12-05
2025-10-16
Unstoppable Domains
2025-09-23
Company data provided by crunchbase