DeepHealth · 2 months ago
Technical Writer
Somerville, MA
Full-time
Onsite
Mid Level
$70K/yr - $80K/yrDeephealth is seeking a detail-oriented Technical Writer to join their Operations team. The primary responsibility of this role will be to create clear and accurate support documentation for users and internal support teams to effectively utilize and troubleshoot software solutions.
Machine LearningMedicalSoftware
Responsibilities
Develop, write, and edit a wide range of technical documentation, including but not limited to:
User manuals and guides for IT systems and applications
Knowledge base articles and FAQs for common issues
Troubleshooting guides for IT support staff and end-users
Installation and configuration guides
System administration guides
Assisting with release notes and update summaries
Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness
Organize and maintain existing documentation to ensure it is up-to-date and easily accessible
Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation
Ensure all documentation adheres to established style guides, terminology, and branding standards
Participate in the review process for technical content, incorporating feedback from subject matter experts
Assist in the development and implementation of documentation best practices and processes
Qualification
Required
Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field
Experience as a Technical Writer with a focus on IT documentation
Proven ability to understand technical concepts and present them clearly and concisely to diverse audiences
Proficiency with documentation tools (e.g., Confluence, SharePoint)
Experience with version control systems (e.g., Git) is a plus
Strong understanding of common IT concepts, terminology, and systems (e.g., networking, operating systems, software applications, cloud services)
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work independently and as part of a collaborative team in a fast-paced environment
Ability to manage multiple projects simultaneously and meet deadlines
Preferred
Familiarity with Radiology
Experience creating visual aids (screenshots, diagrams, flowcharts) for documentation
Company
DeepHealth
DeepHealth uses machine learning to distill lifetimes of insights from medical experts into software to assist radiologists.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.22MKey Investors
National Science Foundation
2020-03-11Acquired
2019-08-29Grant· $0.22M
Leadership Team
Greg Sorensen
CEO and Co-founder
Bryan Haslam
Chief Product Officer
Recent News
2025-12-02
2025-12-01
Company data provided by crunchbase