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Snap-on · 2 months ago

Benefits Coordinator I

Kenosha, WI

Full-time

Onsite

Entry Level

1+ years exp

Snap-on is a global leader known for the quality of its products, driven by the passion and character of its people. The Benefits Coordinator supports the Benefits Center by addressing benefit inquiries and resolving eligibility and coverage issues for associates and retirees.

AutomotiveManufacturing

Responsibilities

Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans

Assist in identifying root causes and work to drive resolution through up-front education and development of engaging self-service tools

Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems

Collaborate with Human Resources, HRIS and Payroll teams on associates’ benefit, retirement and leave of absence related questions and issues

Investigate and document issue resolution

Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers

Interact with associates via telephone, email, and in-person to resolve benefits related issues

Keep abreast of changes to benefits and retirement plans

Resolve billing and claim issues, contacting outside resources as needed

Maintain 'evergreen' training materials that reflect current benefits policies and procedures

Drive towards achievement of personal development plan with the support of the manager

Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates

Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups

Qualification

Customer serviceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCommunication skillsTeamworkProblem-solvingFlexibility

Required

High school diploma required

1-3 years of work experience in providing passionate customer service

Ability to be flexible in daily activities, change priorities and coordinate multiple tasks

Proficient in the use of Microsoft Word, Excel, and PowerPoint

Excellent listening and communication skills – able to modify communication style to match the appropriate audience. Requires strong understanding of the impact of a message on the organization and the customer

Able to write with clarity and precision

Must be proficient in verbal and written communication

Possess a strong sense of urgency and complete tasks and follow-through to full resolution when researching and responding to issues

Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations

Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal supervision