Binance · 1 month ago
Data Scientist - LLM (Customer Service)
South East Asia
Full-time
Hybrid
Mid Level
3+ years expBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume. They are seeking a highly skilled professional to advance customer service scheduling optimization through innovative AI solutions, focusing on developing and refining Large Language Models (LLMs) to enhance decision-making and optimize scheduling systems.
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Responsibilities
Responsible for the research and implementation of related algorithms in the fields of customer service scheduling optimization
In-depth understanding of customer service scheduling systems with the business domain knowledge to take the impact of AI product to the next level
Develop and fine-tune Large Language Models (LLMs) to derive actionable insights and enhance business decision-making processes
Work as prompt engineers to refine and optimize prompt design, enabling more accurate and contextually relevant outputs from LLMs
Develop scalable and robust LLM/RAG frameworks that can be adapted to customer service scheduling, driving innovation and maintaining a competitive edge in the market
Qualification
Required
Master's degree or higher in Computer Science, Data Science, Statistics, Mathematics, Computational Linguistics, or a related field
A minimum of 3 years of relevant industry experience in AI/ML
Hands-on experience in the field of machine learning, especially in large language models (LLMs) and generative artificial intelligence
Proficiency in programming languages such as Python, Java
Experience in machine learning (ML), natural language processing (NLP) libraries, and deep learning frameworks such as TensorFlow, PyTorch, Scikit-learn, SpaCy, and NLTK
Experience in the customer service field is required
Knowledge of the customer service scheduling process is necessary
Preferred
Experience with related projects in customer service scheduling
Company
Binance
Binance is a blockchain ecosystem and digital asset exchange platform that provides a wide range of crypto-related services.
5001-10000 employees
H1B Sponsorship
Binance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
MGX
2025-03-12Series Unknown· $2B
2018-10-23Series Unknown
2018-10-01Seed
Leadership Team
Richard Teng
Binance, Co-CEO
Andrew Carroll-Goldin
Global Head of Data Analytics
Recent News
Crowdfund Insider
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase