NOC Engineer (Level 2 - Mobile/Telco) jobs in United States
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Airalo · 3 months ago

NOC Engineer (Level 2 - Mobile/Telco)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions. As a Level 2 NOC Engineer, you will handle escalations requiring technical expertise, support Level 1 engineers, and contribute to improving service reliability and operational processes.

Mobile AppsTelecommunicationsTravel

Responsibilities

Serve as the primary escalation point for the NOC Level 1 team for complex or unresolved issues
Perform advanced troubleshooting and service restoration activities across core network and service platforms
Operate the telco platform to cover the business processes of eSIM manufacturing, eSIM stock management, tariff configuration, and services provisioning in the telecom network
Developing automation and operational scripts, metrics, alarms, and healthcheck routines (e.g., scripting, tool integration, dashboard improvements)
Collaborate with engineering, development, and third-party vendors to implement long-term solutions and preventative measures
Document solutions, update run-books, and enrich the NOC knowledge base
Provide technical guidance to Level 1 engineers
Participate in on-call rotation for high-priority incidents outside standard hours
Assist in identifying and analyzing recurring issues, supporting Root Cause Analysis and long-term improvements

Qualification

NOC EngineeringTelecom principlesScripting/automationAPI integrationsMonitoring toolsCloud platformsProblem-solvingCommunication skillsAttention to detail

Required

Proven experience as a NOC Engineer or in a similar role, with a strong track record of resolving complex technical issues
Solid understanding of telecom and network principles, including mobile core concepts and eSIM technology
Familiarity with API integrations and monitoring tools
Proficiency in scripting/automation (e.g., Python, Bash) to streamline NOC activities
Ability to interpret technical logs and system outputs
Strong problem-solving skills and ability to work effectively under pressure
Good communication skills for coordination with teams and external partners

Preferred

Experience with OSS/BSS platforms and monitoring solutions (Prometheus, Grafana, etc.)
Exposure to provisioning workflows
Familiarity with TM Forum frameworks (eTOM/TAM) and ITSM frameworks (ITIL)
Cloud platform knowledge (AWS)
Networking or cloud certifications
Deep familiarity with eSIM and GSMA technologies
Experience with Mobile Core Network Monitoring and troubleshooting

Benefits

Health Insurance
Work-from-anywhere stipend
Annual wellness & learning credits
Annual all-expenses-paid company retreat in a gorgeous destination
Other benefits

Company

Airalo

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Airalo is an eSIM provider for mobile devices that enables instant data connectivity for travelers.
dateFounded in 2019
location
Singapore, Central Region, SGP
people-size201-500 employees
web-link
https://www.airalo.com

Funding

Current Stage
Growth Stage
Total Funding
$287.25M
Key Investors
CVC Capital Partnerse& capitalRakuten Ventures
2025-07-10Series C· $220M
2023-07-31Series B· $60M
2021-10-08Series A· $5.4M

Leadership Team

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Abraham Burak
Co-Founder

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