Partnership HealthPlan of California · 9 hours ago
Operations and Systems Tech II
Redding, CA
Part-time
Onsite
Mid, Senior Level
5+ years expPartnership HealthPlan of California is seeking an Operations and Systems Tech II to provide high-level support for PC operations and systems. The role involves leading help desk functions, supporting IT operations, and maintaining network systems hardware while ensuring effective troubleshooting and user support.
Health CareInsuranceNon Profit
Responsibilities
Serves as tier I/II support tech for all PC and phone issues, provides prompt support to end-users on PC, phone, A/V, connectivity, and other application issues
Fields incoming help requests from end-users via service desk, telephone, and email in a courteous manner
Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician
Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Under the direction of the System Administrators and/or senior IT staff:
Coordinates and performs Active Directory User Management. Performs AD User and OU moves, adds, and changes
Performs Exchange Mailbox & Distribution List creation, deletion, archival, functionality, and security tasks
Performs Windows File/Folder level security tasks
Sets up and supports company-issued and BYOD mobility devices (iPads, smartphones, tablets, laptops, etc.)
Performs mobility device management tasks via Maas 360 in accordance with PHC security and compliance policies
Sets up and supports Virtual Desktops in VMWare and Citrix Desktop Director
Sets up and supports teleworker deployments and systems
Maintains strong knowledge of the PHC VoIP telecommunication infrastructure. Creates phones, accounts, ACD lines, runs reports, monitors phone system performance, escalates issues related to phone system to external vendor and gets them fixed. Able to restart the telephone system components in the correct order promptly. Creates and maintains the documentation necessary for the phone system changes and upkeep
Researches software for IT and other departments
Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
Identifies and learns appropriate software and hardware used and supported by the organization
Documents all operations procedures related to daily operations, telephone systems, and network, and updates the documentation as changes occur
Periodically works with IT staff on assigned projects
Serves as back-up to the Report Administrator responsible for running various routine HP jobs, reports, and check runs
Periodically provides additional support for A/V conferences and set-up
Available by cell phone to assist in coordination of IT outages 24 hours a day/ 7 days a week
Qualification
Required
Candidate must have worked in IT environment for at least five (5) years in a similar capacity
Working knowledge and troubleshooting experience in Windows (2008/2007/XP) desktop environments
Working knowledge and troubleshooting experience in LAN connectivity
Working knowledge and troubleshooting experience in MS Office
Working knowledge and troubleshooting experience in Outlook
Working knowledge and troubleshooting experience in Anti-Spam
Working knowledge and troubleshooting experience in Anti-Virus
Working knowledge and troubleshooting experience in spyware/malware
COMTIA A+, MCDST, or other equivalent desktop tech certification is required currently or within six (6) months of hire
Highly proficient in learning new hardware and application software
Detail oriented and strong in analytical and interpersonal skills
Valid California driver's license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business
Excellent oral and written communication skills
Excellent organization of time and tasks, with ability to prioritize assignments and meet deadlines
Ability to work under minimal supervision and exercise independent judgment
Diplomacy and tact in handling user software and PC problems
Willingness to take initial training and to continue to learn new software, databases, and technologies
Ability to use a computer keyboard
Ability to move, carry, or lift objects of varying size, weighing up to 35 lbs
Preferred
Associate's or Bachelor's technical degree
Familiarity with healthcare IT
Prior working experience in Active Directory
Prior working experience in Exchange 2013/2010 environment
Prior working experience in DHCP/DNS
Prior working experience in VDI (Citrix Xen desktop or VMWare)
Company
Partnership HealthPlan of California
Partnership HealthPlan of California is a non-profit community-based health care organization that contracts with the state to administer Medi-Cal benefits through local care providers to ensure Medi-Cal recipients have access to high-quality comprehensive cost-effective health care.
1001-5000 employees
H1B Sponsorship
Partnership HealthPlan of California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
L
Lorna Veloso
Sr. Manager of OpEx/PMO
Recent News
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2024-03-19
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