Cerebras · 2 months ago
Principal Customer Success Engineer
Europe
Full-time
Onsite
Lead/Staff
$180K/yr - $300K/yr
10+ years expCerebras Systems is a leading company in AI technology, known for building the world's largest AI chip. The Principal Customer Success Engineer will ensure the success of strategic customers by leading technical engagements, guiding onboarding and optimization, and collaborating across various teams to enhance customer experience.
AI InfrastructureArtificial Intelligence (AI)ComputerHardwareRISCSemiconductorSoftware
Responsibilities
Drive technical success of Cerebras customers
Serve as the technical lead throughout the customer journey—from onboarding to production scaling—ensuring smooth deployment and long-term value realization
Partner with customers to uncover new opportunities where Cerebras products can drive value, from scaling existing AI workloads to enabling novel applications
Architect integrations and deployment plans aligned with customer goals
Serve as a trusted advisor and technical escalation point for our customers
Provide architectural guidance and best practices for GenAI workflows and applications, model deployment, and performance optimization
Collaborate directly with customer engineering teams to optimize performance, debug complex issues, and remove blockers
Work closely with Support and Engineering teams to manage escalations and drive fast, effective resolution of critical issues
Partner cross-functionally to champion the customer experience
Share field insights with Product and Engineering to inform roadmap decisions
Work with Sales and Solution Architects to align on customer success plans and identify growth opportunities
Collaborate with Marketing to highlight successful deployments and customer impact
Mentor and elevate the broader Customer Success and Support team
Provide technical leadership, documentation, and reusable assets to scale success across the organization
Contribute to internal playbooks and onboarding for Customer Success Engineers and Support Engineers
Qualification
Required
Bachelor's or Master's degree in a technical field such as Computer Science, Electrical Engineering, or related discipline
10+ years of professional experience, with 5–7+ years in customer-facing technical roles (e.g., Customer Success Engineering, Solutions Engineering, Technical Account Management)
Strong foundation in LLM inference workloads, AI/ML systems, distributed computing, and infrastructure
Exceptional communication and collaboration skills; ability to interface with developers, architects, and executive stakeholders
Comfortable leading complex technical discussions and resolving high-severity issues in real time
Passion for customer advocacy and delivering measurable impact through high-touch engagement
Preferred
Experience deploying and optimizing LLM inference workloads, with a solid understanding of latency, throughput, and token-level performance metrics, as well as inference toolchains, APIs, and optimization techniques relevant to large-scale model serving
Company
Cerebras
Cerebras Systems is the world's fastest AI inference. We are powering the future of generative AI.
501-1000 employees
H1B Sponsorship
Cerebras has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (16)
2023 (18)
2022 (17)
2021 (34)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
$1.82BKey Investors
Alpha Wave VenturesVy CapitalCoatue
2025-12-03Secondary Market
2025-09-30Series G· $1.1B
2024-09-27Series Unknown
Leadership Team
Andrew Feldman
CEO & Founder
Bob Komin
Chief Financial Officer
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2026-01-21
2026-01-20
Company data provided by crunchbase