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Odyssey Systems · 7 hours ago

Information Technology Specialist

Dayton, OH

Full-time

Onsite

Senior Level

5+ years exp

Odyssey Systems is a world-class technical, engineering, and integration company serving the warfighting ecosystem. They are seeking an Information Technology Specialist to support the Naval Medical Research Unit Dayton, providing desktop support, managing software deployment, and ensuring compliance with cybersecurity processes.

ConsultingProject ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems

Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets

Install desktop software, provide desktop support at the customer's location as required, such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing

Coordinate with other duty sections such as hardware technicians and software administrators when additional Level 2 or Level 3 support is required, physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists

Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets

Prepare approved software for deployment through the SCCM software application center

For Software (SW) titles not compatible with remote deployment technology, provide clear and precise installation instructions to the SW License manager

Comply with Cybersecurity Certificate to Operate (CTO) processes

Provide documentation for all SW deployment packages

Follow all Branch SOPs outlined at division levels for SW deployment packages, to include patch management process outlined with Network Operations

Update existing SW deployment packages when cybersecurity vulnerabilities are identified

Work with the customer SW License Manager to track all licensed SW

Maintain software file share, Package software for the customer Application Catalog for SIPRNET and JWICS

Utilize the customer trouble ticket tracking system (Microsoft System Center Service Manager) and the Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer requests

Assist in maintaining necessary interface with other Government agencies, industry, and external IT support agencies to remain cognizant of new and existing information technologies and system integration demands and requirements. Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month