Growe · 2 months ago
Payments Monitoring Lead
Europe
Full-time
Onsite
Mid, Senior Level
4+ years expGrowe is a leading business advisory and services group in iGaming and Entertainment, dedicated to helping businesses navigate the fast-evolving industry. The Payments Monitoring Lead will be responsible for monitoring payment traffic, managing a team of specialists, and ensuring the quality and efficiency of payment flows.
Management Consulting
Responsibilities
Monitor payment traffic in real time, handling emergency alerts
Reroute traffic fast and accurately according to instructions and the current state of payment providers
Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues
Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.)
Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc
Announce critical changes in payment flow, closed shift report
Control the quality of cashier setup across regions
Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval
Qualification
Required
4+ years of experience at the same position or in Fintech, E-commerce, or PSP
Advanced Excel and other MS Office software user
Good understanding of online payments technical integrations, funnels, flows
Experience in written and oral communication with foreign customers or partners
Good understanding of payment and transactional systems and services
English at upper intermediate level (written, spoken)
Ability to make decisions on payment distribution, disabling/enabling methods independently
Attention to details
Persistence, resourcefulness
Multitasking, quick task execution
High level of communication skills
Good team player skills
Preferred
Experience in work with Grafana, Tableau is a plus
Benefits
Medical insurance and financial aid
Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.)
100 % paid sick leaves
Paid vacation
Annual salary review (based on performance)
Quarter bonuses according to the company’s policy
Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.
Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.)
Personal development plan
Corporate events and team-building activities
Growe Care (Well-being Program)
Free lunches at the office
Company
Growe
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase