DAO Emerging Technologies, Inc ยท 2 months ago
Help Desk Associate
Virginia Beach, VA
Full-time
Onsite
Entry Level
2+ years expDAO Emerging Technologies, Inc is seeking a Help Desk Associate to join their Support Team. The role involves creating statistical reports, performing data entry, troubleshooting software issues, and providing user support via phone and email.
Information TechnologySoftwareWarehousingWeb Design
Responsibilities
Create various statistical reports for customer and internal use
Perform accurate data entry into our route accounting software
Analyze data feeds for troubleshooting and reporting
Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices
Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment
On Call (After Hours) rotation
Qualification
Required
High School or Equivalent Diploma
Excellent customer service skills
Strong personal and work ethics
Professional communication skills, both oral and written
Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint
Professional attitude, attire, and communication
Two years prior Customer Service Experience
Experience working with iOS and Android operating systems
Preferred
Fluent Spanish speaking
Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution
Time and ticket tracking software to document support incidents
Basic understanding of troubleshooting handheld devices
Prior experience providing technical support via phone
Benefits
Paid time off
Paid holidays
Paid maternity/paternity leave
Medical and dental insurance with employer-funded HSA account
IRA with company match
Company
DAO Emerging Technologies, Inc
DAO Emerging Technologies, Inc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Steven Rice
Chief Financial Officer & Board Member
Company data provided by crunchbase