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OfferFit by Braze · 1 month ago

Senior AI Success Manager

Canada

Full-time

Remote

Senior Level

$145K/yr - $171K/yr

OfferFit is a company founded by ex-McKinsey and BCG math PhDs, focused on AI-driven personalization for marketing campaigns. The AI Success Manager role is crucial for ensuring customer success with the product, driving renewals and upsells, and contributing to product development by acting as the voice of the customer.

A/B TestingArtificial Intelligence (AI)Machine LearningMarketing Automation

Growth Opportunities

Responsibilities

Support CS Director to build meaningful relationships across our customers’ organization

Work with implementation and data science teams to drive the success of AI use cases with our customers

Work closely with the OfferFit sales team to drive renewals & upsell opportunities

Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit

Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting

Synthesize and communicate stories based on customer insights

Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Qualification

Data analysisSQLCustomer relationship managementStrategic consultingPresentation skillsTechnology enthusiasmCommunication skillsProblem-solvingTeam collaborationOrganizational skills

Required

Support CS Director to build meaningful relationships across our customers' organization

Work with implementation and data science teams to drive the success of AI use cases with our customers

Work closely with the OfferFit sales team to drive renewals & upsell opportunities

Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition

Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit

Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit's business impact, use case insights, and guide customers through troubleshooting

Synthesize and communicate stories based on customer insights

Communicate customer needs to OfferFit's product & marketing teams to ensure a customer-centric product roadmap

Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level

People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations

Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers

Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual

Structured and organized: you can structure a plan, align stakeholders, and see it through to execution

Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech

Up to 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Preferred

Prior Strategy Consulting experience preferred

Familiarity with data science or machine learning is a strong plus

Benefits

Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)

100% remote work environment with flexible hours

Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress

Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)

Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team

Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)

[US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program