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Texana Bank · 3 months ago

Mortgage Branch Operations Manager; BR 66 - Wilson; 10.1.2025

United States

Full-time

Remote

Senior Level

5+ years exp

Texana Bank is a financial institution seeking a Mortgage Branch Operations Manager to oversee the daily administrative and operational functions of their mortgage branch. The role involves managing employee workflows, facilitating team communications, and ensuring compliance with internal processes.

BankingCredit CardsFinancial Services

Responsibilities

Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards

Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies

Coordinate with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues

Monitor loan file workflows to support timely closings and reduce bottlenecks

Track and report branch performance metrics and escalate operational concerns as needed

Maintain internal controls over document retention, client files, and system usage

Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.)

Support training, onboarding, and ongoing development of operational team members

Assist branch leadership with audits, vendor relations, and resource planning

Ensure the physical and digital work environment meets company standards for productivity and data security

Qualification

Mortgage operations experienceLeadership capabilitiesLoan origination systemsDocument management toolsMortgage regulations knowledgeOrganizational skillsCommunication skillsTime management skillsConfidentiality management