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TeamViewer · 2 weeks ago

Sr. Partner Customer Success Manager (Remote, USA)

United States

Full-time

Remote

Senior Level

5+ years exp

TeamViewer is a leader in remote connectivity software, leveraging advanced technologies like Augmented Reality and Artificial Intelligence. The Sr. Partner Customer Success Manager is tasked with building and nurturing strategic relationships with partners to ensure they deliver maximum value to their customers using TeamViewer solutions, focusing on partner satisfaction and revenue growth.

Cloud ComputingCollaborationMobileSoftware

H1B Sponsor Likely

Responsibilities

Act as the primary point of contact for assigned partners post-sale

Develop strong, trusted advisor relationships with partner stakeholders

Serve as the voice of the partner internally to align cross-functional support

Drive enablement programs to train partners on TeamViewer products, services, and best practices

Guide partners in adopting and integrating TeamViewer solutions into their portfolios

Monitor partner performance and proactively address enablement or engagement gaps

Create joint success plans with partners, aligning on shared goals and KPIs

Support partners in developing success strategies for their customers

Track partner-led customer lifecycle milestones including onboarding, renewals, and expansions

Support partners in managing renewals, identifying upsell/cross-sell opportunities, and reducing churn

Collaborate with Sales and Partner Account Managers to drive partner-led revenue growth

Help partners articulate ROI and business outcomes to end customers

Use CRM and customer success tools to analyze partner performance, adoption trends, and health scores

Deliver regular partner performance reports and success metrics to internal stakeholders

Work closely with Sales, Product, Marketing, and Support to ensure partner and customer satisfaction

Provide feedback from partners to influence product development and roadmap planning

Qualification

Partner ManagementSaaS SolutionsCustomer SuccessSalesforceAnalytical SkillsProactivityTechnical AcumenFluent in EnglishCommunication SkillsProject ManagementStrategic Thinking

Required

Bachelor's degree in Business, IT, or related field; MBA or other relevant qualifications a plus

5-7+ years of experience in Enterprise Customer Success, Partner Management, or Enterprise Account Management, preferably in SaaS or IT services

Experience working in or with global partner ecosystems, such as resellers, MSPs, or distributors

Proficiency with tools like Salesforce, Gainsight, Planhat, or other CS platforms

Fluent in English; additional languages a plus

Benefits

Competitive compensation including stock-based options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive Health insurance package including 100% employer-paid medical coverage

Up to 12 weeks of Parental Leave

Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings

Open door policy and business casual dress code

Company

TeamViewer

Glassdoor3.5

TeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet.

Founded in 2005

Göppingen, Baden-Wurttemberg, DEU

1001-5000 employees

https://www.teamviewer.com

H1B Sponsorship

TeamViewer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)