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Abbott · 2 months ago

Account Manager/Abbott Ambassador

United States

Full-time

Remote

Mid Level

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Manage full revenue responsibility

Act as a trusted partner and advisor, serving as Abbott’s main contact for customers

Drive the development of accounts through strategic management and post-sales implementation processes

Target new product and menu expansions, and provide sales support

Prepare and execute regular customer business reviews

Manage routine renewals of base business accounts and negotiate long-term contracts

Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours)

Perform technical service bulletins (TSBs) within 2 hours and implement new assays

Provide ongoing training and coaching to customers

Oversee the progress of cross-functional implementation teams (post-sale) with project managers

Qualification

Account ManagementCustomer Relationship ManagementSales SupportDiagnostic Industry ExperienceSolution SellingTrainingCoachingFluency in EnglishCommunication Skills

Required

Bachelor's degree or equivalent experience

Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability

Proven track record in a similar position, supported by management and customer references

Excellent product and industry knowledge

Strong understanding of key stakeholders and customer dynamics

Strong solution selling and relationship building skills

Excellent communication skills

Fluency in local language and English