Berkley Technology Services · 2 months ago
Manager, Underwriting Services
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yr
5+ years expBerkley is a global insurance provider offering property, casualty and professional insurance coverage for clients with technology exposure and technology firms worldwide. The Manager of Underwriting Services leads a team focused on team development, process optimization, technology integration, and service quality, ensuring alignment with underwriting standards and delivering high-quality service.
Information TechnologyProject ManagementSoftware
Responsibilities
Lead, mentor, and develop a team of Underwriter Assistants across both domestic and international support functions
Oversee onboarding to ensure alignment with underwriting standards, guidelines and best practices
Create and deliver training materials and resources to ensure ongoing and consistent, high-quality performance across the team
Provide continuous coaching and performance feedback to drive team growth and effectiveness
Maintain a strong understanding of underwriting principles, guidelines, and risk assessment to guide team
Exercise a Letter of Authority for defined underwriting decisions and/or approvals
Partners with underwriters to ensure documentation, compliance and service quality expectations are met
Participate in underwriting audits and quality reviews to ensure support processes meet regulatory and internal standards
Collaborate with Underwriting leadership to design, document, and implement scalable workflows and processes
Identify opportunities for process improvement and automation, ensuring scalability and consistency across teams
Establish and monitor key performance indicators (KPIs) to measure productivity and service quality
Serve as a key stakeholder and change champion of AI system implementation
Partner closely with project leads, IT, and vendor teams to ensure the system aligns with the needs of both domestic and international underwriting support
Lead change management efforts including communication, training, and adoption strategies
Monitor system impact, gather feedback from users, and advocate for enhancements to optimize performance and usability
Liaison with Underwriting, Operations, Technology, and other key stakeholders to integration of support services
May perform other functions as assigned
Qualification
Required
5+ years of experience in commercial underwriting or underwriting support
2+ years in a supervisory/management role
Strong understanding of underwriting principles, risk assessment, and insurance operations across both domestic and international markets
Experience working with or supporting underwriting teams, with the ability to interpret and apply underwriting guidelines
Experience exercising underwriting judgment within defined authority
Demonstrated success in process improvement, workflow design, and change management
Excellent communication, organizational, and cross-functional collaboration skills
Ability to lead and develop teams in a fast-paced, evolving environment
Preferred
Experience with AI tools or digital transformation initiatives
Benefits
Annual bonus eligible
Health
Dental
Vision
Life
Disability
Wellness
Paid time off
401(k)
Profit-sharing plans
Company
Berkley Technology Services
Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Evan Krueger
Software Engineer CoOp
Jennifer Mignone, SHRM-CP
Senior Human Resources Business Partner
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