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Concentrix · 2 months ago

Associate Manager, B2B Sales - Bilingual

CRI San Jose - Jacks

Full-time

Onsite

Mid, Senior Level

5+ years exp

Concentrix is a company dedicated to creating success for its clients and communities. They are seeking an Associate Sales Manager to lead a team focused on revenue generation and business growth, while promoting the professional development of the sales team and maintaining strategic client relationships.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

Be a point of escalation for our clients and respond promptly to any issues

Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

Work with client contact on reporting and forecasting

Coordinate team incentives and Sales Performance Incentive Funds

Partner and build business relationships with all partners to ensure customer expectations are met

Qualification

Sales ManagementAccount ManagementCRM ProficiencyCoaching SkillsChange ManagementCustomer ExperienceStrategic PlanningRevenue MaximizationBilingual (English/Spanish)Team Leadership