Apply on Employer Site

DTN · 3 days ago

Knowledge Strategy Lead – AI & Automation

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $160K/yr

7+ years exp

DTN is a global data and technology company that empowers operational leaders in critical industries. They are seeking a Knowledge & AI Strategy Lead to design and drive the framework for knowledge management, ensuring that knowledge is optimized as a high-quality input for AI agents and automation workflows.

AgricultureInformation Technology

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Develop and maintain the KM strategy and governance playbook with an explicit focus on AI-readiness

Define taxonomies, metadata standards, and content lifecycle processes that support both human usability and AI agent consumption

Ensure alignment of knowledge assets with DTN’s positioning, messaging, and go-to-market strategy

Curate and structure knowledge to serve as a high-quality training and inference input for AI agents, chatbots, and automation workflows

Partner with AI/ML teams to ensure knowledge sources are optimized for model training and retrieval quality

Identify new opportunities for AI-driven customer and employee experiences powered by knowledge assets

Partner with CX, Product, Engineering, and Marketing leaders to integrate KM into daily processes

Build a matrixed KM community (SMEs, content owners, product experts) to sustain knowledge flow and ensure quality

Drive alignment across functions so that ownership and accountability cascade into team-level practices

Directly manage KM Authors and other knowledge contributors responsible for creating and curating customer-facing content

Coach and influence matrixed contributors across functional areas to ensure consistency and adoption

Build a culture of accountability where knowledge contribution is recognized as core work, not extra work

Champion knowledge as a strategic asset and AI enabler across DTN

Lead cultural adoption of KM practices through storytelling, coaching, and visible executive engagement

Position KM as a foundation for scalability, automation, and customer trust

Define and track AI-linked KM KPIs (e.g., deflection %, AI resolution %, search success rates, time-to-value in onboarding)

Report regularly on adoption and impact to executive stakeholders

Continuously improve frameworks, standards, and practices based on results and feedback

Qualification

Knowledge ManagementContent StrategyAIAutomationGovernance ModelsChange ManagementCross-Functional CollaborationAnalytical MindsetSaaS ExperienceLeadership Skills

Required

7+ years of experience in Knowledge Management, Content Strategy, or related roles in SaaS or enterprise environments

Demonstrated success designing KM frameworks, taxonomies, and governance models

Experience curating knowledge for AI and automation use cases (e.g., conversational AI, retrieval-augmented generation, intelligent search)

Strong leadership skills, with experience managing both direct reports and matrixed contributors

Proven ability to drive cross-functional collaboration and influence at senior levels

Change management expertise, with a track record of embedding KM into daily processes

Analytical mindset with experience defining and reporting on KPIs that link to business outcomes

Preferred

Background in SaaS, customer experience, or product enablement strongly preferred

Benefits

Unlimited PTO

Flexible working hours

Remote work model

Competitive Medical, Dental, and Vision Insurance Plans

6% 401K matching

Unlimited access to 13k+ courses via a learning platform to support employee career advancement

Employee Assistance Program (EAP)

Company

DTN

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions.

Founded in 1999

Norman, Oklahoma, USA

1001-5000 employees

https://www.weatherops.com

H1B Sponsorship

DTN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (5)

2022 (9)

2021 (4)

2020 (5)