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Wallbox Chargers · 1 month ago

Key Account Manager AC Charging US

United States

Full-time

Remote

Senior Level

5+ years exp

Wallbox is a global leader in electric vehicle charging and energy management solutions, dedicated to transforming energy usage. The Key Account Manager AC is responsible for developing and managing long-term relationships with strategic customers, driving revenue, and ensuring exceptional customer experiences.

AutomotiveCharging InfrastructureCleanTechConsumer ElectronicsElectric VehicleIndustrial ManufacturingManufacturing

Responsibilities

Develop and nurture trusted, long-term relationships with key accounts, ensuring high retention and continuous growth

Serve as the main liaison between customers and internal teams, ensuring alignment and customer satisfaction

Understand customer business models, operational challenges, and strategic objectives to effectively position Wallbox solutions

Lead account planning activities, including forecasting, pipeline management, and quarterly business reviews (QBRs)

Identify new opportunities for upselling and cross-selling across the account portfolio

Drive strategic deal cycles, including proposal development, pricing, contract negotiation, and closing

Collaborate with legal and finance to ensure smooth contract execution

Work closely with Product, Operations, Customer Success, and Technical Support teams to enable flawless solution delivery and implementation

Ensure customer needs are communicated internally and that Wallbox delivers on expectations

Monitor account health, address escalations, and proactively mitigate risks

Maintain accurate and updated CRM data, reporting regularly on account status, revenue performance, and pipeline

Revenue growth and retention within assigned accounts

Customer satisfaction, including improvements in Net Promoter Score (NPS)

Conversion of strategic opportunities and increased pipeline velocity

Consistency and engagement in QBRs and account planning activities

Qualification

Key account managementSolution sellingCRM disciplineNegotiation skillsAnalytical mindsetCross-functional collaborationStakeholder managementCommunication skillsRelationship-building skills