Prismic · 2 months ago
Senior Customer Success Manager (French-Speaking)
United States
Full-time
Remote
Senior Level
6+ years expPrismic is a company focused on designing the future of the web through an Automation Platform for Websites. They are seeking a Senior Customer Success Manager to drive expansion, retention, and adoption of a strategic account portfolio, engaging with C-level stakeholders and leading the sales cycle to ensure customer satisfaction and growth.
CMSContentDeveloper APIsSaaSSoftware
Responsibilities
Own and manage a portfolio of high-value clients, from innovative startups to established Fortune 500 companies, guiding them through every stage of their journey with Prismic as their primary point of contact
Build and execute mid- to long-term strategies to maximize cross-sell (primary goal) and upsell (secondary goal) opportunities
Lead the entire sales cycle from identifying opportunities to structuring deals, negotiating terms, and closing
Engage with C-level stakeholders to build trusted relationships and deliver actionable insights that align with their strategic goals
Act as a trusted advisor, advocate, and coach to help clients achieve their strategic objectives, building deep and meaningful relationships with multiple contacts, including executive stakeholders
Conduct regular business reviews to ensure alignment with customer goals and value realization
Proactively work to drive product adoption, enhance customer satisfaction, and influence customer health scores across your portfolio
Proactively identify, flag, and mitigate risks within your accounts to maintain a healthy book of business and retain your portfolio
Work closely with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to ensure the successful execution of account growth strategies
Travel once per quarter within Europe to strengthen customer relationships along with attending events to explore new opportunities
Qualification
Required
6+ years in a Senior CSM/Key Account Manager/Expansion Manager/Account Director role, with a strong focus on cross-sell and upsell
Experience working for a company in our current stage and through its growth ($10M - $50M ARR range, product-led growth, lots of change, and building internal structure)
Proven ability to drive growth across all markets levels and enterprise accounts
Demonstrated success in generating and closing pipeline within existing accounts
Proven experience working with companies that sell products or services to marketing teams
Strong understanding of trends in digital experience, e-commerce, and content management
Collaborative with internal teams, structured in approach, and able to work independently while communicating effectively with stakeholders
Thrive in fast-paced environments where change is constant and structures are being built
You have been leveraging AI tools to increase your productivity, enhance your work, and you want to get to the next level with your AI skills
Preferred
Fluent in French (oral and written)
Familiarity with HubSpot CRM
Experience working with CMS tools or related technology
Benefits
Latest Macbook
A budget for you to equip your home office setup
English classes for all levels
Online and onsite yoga classes 3x/week
Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams!
(also, other benefits that may depend on the country you’re based in)
Company
Prismic
The Headless Page Builder.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20M2021-05-26Series A· $20M
Leadership Team
Sadek Drobi
Founder & Chief Executive Officer
Company data provided by crunchbase