Apply on Employer Site

Quipt Home Medical · 5 months ago

Experienced IT Support/Helpdesk Technician

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Quipt Home Medical is a fast-growing national company in the healthcare space, seeking an Experienced IT Support / Helpdesk Technician to join their dynamic internal IT team. The role involves supporting end users across multiple systems and devices, maintaining and improving technology that powers their national home medical equipment network.

Health CareMedicalMedical Device

Responsibilities

Respond promptly to internal helpdesk tickets and ensure issues are resolved to end user satisfaction

Diagnose, troubleshoot, and resolve hardware, software, and network-related issues

Perform workstation imaging, deployment, upgrades, and repairs

Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones, tablets, and more

Onboard new employees (hardware, software, credentials) and offboard departing staff

Maintain asset tracking through RMM/MDM platforms and internal documentation tools

Support local and wide-area network operations and assist in VoIP PBX systems and porting

Monitor ticket trends and escalate systemic issues

Participate in IT projects including site conversions, new setup builds, and platform integrations

Uphold and enforce HIPAA/HITECH security protocols and compliance standards

Qualification

Windows proficiencyActive DirectoryOffice 365Ticketing systemsNetwork infrastructureUnix/Linux familiarityScripting SSHScripting SSLScripting PowerShellVoIP systemsDocumentation skillsCommunication skillsOrganizational skillsTeamwork