Information Technology Help Desk jobs in United States
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Advanced Computer Technologies, LLC · 1 week ago

Information Technology Help Desk

positionEast Hanover, NJ
timeFull-time
remoteOnsite
seniorityMid Level
money$60K/yr - $65K/yr
date3+ years exp

Advanced Computer Technologies, LLC is seeking a skilled and experienced Level 2–3 IT Support Technician to join their team. The role involves providing advanced desktop support, managing Microsoft 365 environments, and troubleshooting network issues while supporting end users and IT infrastructure.

Cloud ComputingConsultingInformation Technology
Hiring Manager
Mark Apruzzese PMP (He/Him)
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Responsibilities

Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals
Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.)
Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment)
Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers)
Maintain documentation of systems, processes, and procedures
Work with external vendors or escalate issues when needed
Assist in IT project implementation and rollouts
Ensure compliance with security policies and industry best practices

Qualification

Microsoft 365 administrationWindows Server administrationNetworking fundamentalsIT support experienceVirtualization technologiesCertificationsCustomer serviceProblem-solvingCommunication skillsTeamworkAttention to detail

Required

3+ years of hands-on IT support experience (Level 2 or higher)
Strong proficiency with Microsoft 365 administration
Experience with Windows Server (2016/2019/2022) administration
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls)
Familiarity with virtualization technologies (VMware or Hyper-V) is a plus
Experience with ticketing systems and remote support tools
Strong problem-solving and troubleshooting ability
Excellent communication and customer service skills
Ability to work independently and as part of a team
Organized with strong attention to detail

Preferred

Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

Company

Advanced Computer Technologies, LLC

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Since 1999, Advanced Computer Technologies (ACT) has been the go-to IT services provider in New Jersey, powering some of the most resilient and profitable small and mid-sized businesses.
dateFounded in 1999
location
East Hanover, New Jersey, USA
people-size11-50 employees
web-link
https://www.act-tek.com

Funding

Current Stage
Early Stage

Leadership Team

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Frank Riina
President/CEO
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Company data provided by crunchbase