TD SYNNEX Multi-Country Area (English) · 2 months ago
Technical Practice Manager
United States
Full-time
Remote
Senior LevelTD SYNNEX is a global distributor of technology, seeking a Technical Practice Manager to lead the technical delivery of customer-facing support and managed IT services. The role involves managing engineering teams, ensuring exceptional service quality, and collaborating with vendors to enhance service offerings.
Information Technology & Services
Responsibilities
Deliver exceptional technical support and managed services to external customers
Act as a senior escalation point for complex technical issues, ensuring swift and effective resolution
Build and maintain strong customer relationships, fostering trust and long-term partnerships
Lead, mentor, and develop Level 2+ technical engineers, promoting a culture of accountability, innovation, and excellence
Conduct regular performance reviews and create tailored professional development plans
Align team objectives with customer needs and TD SYNNEX’s strategic goals
Manage support for enterprise-grade technologies including firewalls, storage systems, virtual machines, and cloud infrastructure
Ensure systems are maintained to the highest standards of reliability and security
Maintain technical alignment with vendor collaborative programmes
Ensure certification standards and performance metrics are met or exceeded
Leverage vendor partnerships to enhance service offerings and technical capabilities
Collaborate with the services product team and vendors to design and launch new support and managed services
Provide technical input to ensure operational feasibility and customer value
Lead the rollout of new services, ensuring engineering teams are trained and delivery standards are met
Monitor performance against SLAs and KPIs, driving continuous improvement
Implement best practices and SOPs to ensure consistent service quality
Identify and mitigate operational inefficiencies and risks
Work with leadership to shape service strategy and innovation
Provide insights and recommendations to enhance customer experience and delivery models
Qualification
Required
Proven management experience leading technical teams in IT services or infrastructure support
Strong technical background in enterprise IT systems (firewalls, storage, virtualisation, cloud platforms)
Excellent time management and prioritisation skills
Strong communication and interpersonal skills, with the ability to influence at all levels
Experience with Power BI and Excel for data analysis and reporting
High attention to detail and accuracy
Customer-focused mindset with a track record of delivering service excellence
Preferred
Knowledge of TD SYNNEX's product and technology portfolio
IT industry knowledge — channel, vendors, programmes, and competitive landscape
Commercial/product experience in a technology business (distribution or vendor experience advantageous)
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase