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AXIS (AXIS Capital) · 4 months ago

Quality Assurance & Compliance Lead, Claims Shared Services

London - Scalpel

Full-time

Hybrid

Senior Level

7+ years exp

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance. The Quality Assurance & Compliance Lead, Claims Shared Services will ensure compliant and efficient claims handling, enhance the quality assurance framework, and foster continuous improvement within claims operations.

FinanceFinancial ServicesInsurance

Responsibilities

Develop, implement, and execute a Claims Compliance and Risk Management framework in collaboration with the Head of Claims, Global Markets, AXIS Compliance function and Conduct Risk stakeholders

Ensure that all claims handling processes comply with, and continue to comply with, applicable regulations, legal requirements and internal policies

Support the Global Head of Quality Assurance & Compliance, and the wider Claims Team, in delivering a superior claims service that aligns with regulatory requirements, including the Lloyd’s Principles for Doing Business

Enhance and improve the Conduct Risk Framework, SOX and other Claim Controls from a Claims lens, focusing on claims service delivery, vulnerable consumers, and customer outcomes to ensure a high-quality claims service in alignment with and collaboration with the broader AXIS Compliance Function and stakeholders

Design, update, monitor, continuously measure and track key Claim Compliance, (e.g., Claim SOX and other Claim Controls) and Quality Assurance KPIs and system outputs to ensure compliance with Lloyd’s and other regulatory standards, assisting with reporting to internal stakeholders in partnership with Delegated Claims, Vendor Management and Global Market Claim Operations

Oversee the Claims response to regulatory requests, reviews and inspections in collaboration with key Global Market stakeholders (e.g., Head of Global Markets Claims and Leaders, Peers, Chief Compliance Officer, Global Operations, etc.)

Evaluate, enhance and assist with maintenance of Fraud reporting and other Compliance reporting and procedures as these may be required

Partner with Claims leaders to enhance the quality assurance program, ensuring qualitative oversight and adherence to the Lloyd’s Claims Scheme, refining best practices and workflows within the Claim Quality Assurance and Compliance program to drive all facets of claims service and excellence

Enhance and update audits/questionnaires aligned with claim best practices and regulatory requirements and expectations. Analyze results, report findings, and develop post-audit management plans (MAP) to drive continuous improvement and best-in-class claims handling for Global Markets Claims

Develop and deliver monthly, quarterly, and annual dashboard reporting for Global Markets Claims Quality Assurance metrics, collaborating with key AXIS stakeholders to support continuous improvement

Collaborate with AXIS Claims and related internal stakeholders on training initiatives, job aids, guidelines to support the feedback loop for ongoing regulatory compliance awareness and related governance, continuously improving claims handling quality and execution in support of team and individual professional growth and development

Qualification

Claims Quality AssuranceCompliance Framework DevelopmentLloyd’s Regulatory KnowledgeData AnalysisCross Functional CollaborationCommunicationOrganizational SkillsProblem SolvingConflict Resolution

Required

7–10 years of Claims Quality Assurance & Compliance experience with a Lloyd's Managing Agent, Syndicate, or P&C commercial claims/reinsurance organization

Expertise in Lloyd's/FCA/PRA/CBI (or other regulators) within complex domestic and international operations

Ability to accomplish tasks in an agile, dynamic environment

Ability to analyze data and use it to make practical, forward-looking decisions to support the compliance, QA and regulatory obligations for Global

Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management in a cross functional, global organization

Experience working on cross functional teams, collaborating, actively participating, and delivering solutions

Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data

Experience supporting the management of claims with the ability to influence at all levels, internal stakeholders, regulators, vendors, etc

Proven prioritization skills with the ability to balance immediate needs with broader organizational strategies

The ability to issue spot and escalate issues that could present challenges to a project or the organization

Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints

Travel is associated with this role

Preferred

Beneficial backgrounds include but are not limited to, Qualified Solicitor, Chartered Management Institute Designation etc

Benefits

Medical plans for you and your family

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid annual leave

And much more

Company

AXIS (AXIS Capital)

In a world that never stands still – where the nature of risk is constantly evolving and the needs of your customers are continually changing – you need a partner that turns challenges into possibilities and possibilities into opportunities.

Founded in 2001

Hamilton, Hamilton, BMU

1001-5000 employees