Ornua · 2 days ago
Customer Service Specialist
Whitehall, WI
Full-time
Onsite
Entry Level
1+ years expOrnua is a leading dairy co-operative that exports Irish dairy products worldwide. The Customer Service Specialist role focuses on providing exceptional service to customers by managing orders, addressing inquiries, and ensuring satisfaction through operational excellence.
AgricultureDairyFarmingFood DeliveryLogisticsSupply Chain Management
Responsibilities
Responsible for the review and entry of assigned customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies that all associated paperwork has been collected
Acknowledge orders via email within 24 hours of receipt of PO# when applicable
Notify customer of any known order delays and provide updates
Acts as the point of contact for customer questions including product availability, pricing, product returns, shipment status
Open/Log customer complaints in Salesforce and drive updates for timely resolution
Provides the customer with all required shipping documents including Certificate of Analysis and all other system generated documentation
Completes regular system integrity reviews to ensure accuracy for all customer account information
Maintain customer contact list
Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Sales, Logistics, Warehouse, etc., to ensure customer and company requirements are met
Ability to effectively act as liaison between sales and production
Attend meetings and complete safety trainings as required
Actively contributes to the evaluation and continuous improvement of customer services, policies, and procedures
Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
Any / all other duties as required
Consistently demonstrate Ornua values
Qualification
Required
Knowledge of order entry methods and techniques. Proven data entry skills
Good computer skills including current version of Windows, MS Office (Word, Excel, Outlook, Team), CRM and Dynamics SL
Experience involving customer contact and resolution of customer difficulties is essential
Excellent communications skills and attention to detail in order processing and customer communication
The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
Exhibit adaptability to accept or bring about change when needed
The ability to excel in a team environment and advance overall team objectives
Formulate and clearly communicate ideas to others
The ability to ensure customer satisfaction by delivering excellence in service
Ability to work required hours with extended hours if necessary
Travel to other sites on occasion
High School Diploma or equivalent
1+ years of Sales or Customer Service experience
Preferred
Post secondary education beyond high school preferred
Prior experience in manufacturing a plus
Company
Ornua
Ornua is a cooperative that connects dairy farmers with customers, producers, and consumers around the world.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.29B2017-12-19Debt Financing· $722.07M
2017-06-08Acquired
2014-02-01Debt Financing· $566.52M
Leadership Team
Shane Barry
HR Business Partner
Recent News
2025-11-25
2025-11-05
2025-10-26
Company data provided by crunchbase