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aiLegal · 1 month ago

Sales Manager, Immigration Legal Service

Atlanta, GA

Full-time

Hybrid

Senior Level

$75K/yr - $120K/yr

5+ years exp

aiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. The Sales Manager will lead client acquisition and conversion strategies, manage sales leads, and oversee customer success specialists to ensure a high-quality client experience.

CollaborationDocument ManagementDocument PreparationKnowledge ManagementLegalLegal TechSaaSSoftware

Responsibilities

Oversee all inbound and outbound sales leads from multiple channels (web inquiries, referrals, campaigns)

Implement lead qualification criteria and ensure timely follow-up by the customer success team

Supervise the creation of intakes, issuance of service agreements, and consistent follow-ups until conversion

Optimize CRM and Jira pipelines to reflect real-time lead statuses and performance metrics

Identify trends and bottlenecks in the sales process and implement corrective actions

Manage and coach the Customer Success Specialists to ensure consistent communication quality and follow-up discipline

Develop scripts, templates, and best practices for intake calls, follow-ups, and objection handling

Conduct weekly sales meetings to review metrics, discuss challenges, and celebrate wins

Foster a collaborative, accountable, and performance-driven team culture

Collaborate with the Managing Partner and Marketing Manager to design and refine the lead journey workflow — from inquiry → screening → consultation → service agreement → retention

Ensure seamless handoff between sales and legal teams for new client onboarding

Work with the technology team to improve CRM and Jira dashboards for lead tracking, analytics, and reporting

Maintain accurate weekly and monthly sales reports on leads received, converted, lost, and pending

Analyze conversion rates by source, team member, and service type to drive improvements

Prepare executive-level summaries and recommendations for management review

Ensure that each potential client receives transparent, empathetic, and timely communication

Identify upsell or cross-sell opportunities for clients who could benefit from additional services

Promote a culture of client education and trust to improve retention and referral rates

Qualification

Sales managementCRM managementData analysisClient relationship managementTeam leadershipNegotiation skillsMultilingual abilitiesCommunication skillsOrganizational skillsSelf-motivation