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Percona · 1 month ago

PostgreSQL Database Support Engineer - EMEA (Remote)

United States

Full-time

Remote

Mid Level

Percona is a global leader in open source database software and services. They are seeking a PostgreSQL Database Support Engineer to assist customers' DBA teams with expert assistance, investigate database issues, and contribute to the open-source community through blog posts and knowledge base articles.

ConsultingInformation TechnologyInternetInternet of ThingsIT ManagementOpen SourceSoftware

Growth Opportunities

Responsibilities

Your main responsibility will be helping our customers’ DBA teams when they need expert assistance

You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice

For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things

Qualification

PostgreSQLPerformance tuningBackup solutionsLinux administrationHigh availability solutionsKubernetes knowledgeCloud ServicesConfiguration managementMySQL knowledgeOpenSource contributionsAdvanced Linux troubleshootingProgramming in C

Required

Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules

Be a skilled with some of the PostgreSQL ecosystem of tools and technologies

Knowledgeable about performance tuning, query optimization, & index tuning

Know-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery

Some experience with high availability solutions (replication, routers, proxies, etc)

Exposure and practice with zero-downtime procedures

Good understanding of monitoring requirements

Demonstrable experience of administering Linux based systems

Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve

Availability to travel for the occasional team meeting, conference or customer visit

Experience working with customers in English