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NEOGOV · 1 month ago

Case Manager, Training

Ohio 43229, OH

Full-time

Onsite

Entry, Mid Level

$22.81/hr - $22.81/hr

2+ years exp

NEOGOV is seeking a Case Manager to join the Franklin County Department of Human Resources. The role involves determining client eligibility for public assistance programs and providing ongoing case management and oversight to ensure client needs are met.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Interview clients to assess needs and eligibility for TANF, Disability Assistance, Medicaid, Food Assistance, HealthChek, Food Assistance Investigation and Prosecution, Medicaid Transportation, SSI Case Management, At Risk Case Management Transportation, and/or Refugee Medical

Gather and document personal information, financial and employment information, verifications and other documentation as required by program rules and guidelines

Conduct interviews in person, over the phone, or in the field

Authorize or deny participation in and payments from public assistance programs and services

Develop cooperative plan to meet client needs

Assist clients in obtaining, understanding and utilizing services

Provide information and answers questions regarding different programs

Advise clients regarding rights and responsibilities for participating in programs and services

Make referrals and recommendations

Establish goals and timelines; identifies service delivery problems or barriers and initiates problem resolution

Conduct case conferences, as required

Provide ongoing case management and oversight

Analyze the appropriateness and effectiveness of case plans and services utilized by clients

Monitor compliance with participation requirements

Research case inquiries, case alerts, match listings, case discrepancies or special reviews

Make adjustments to cash payments or participation in programs, as needed

Act as agency representative at state hearings

Prepare necessary documentation

Take action as instructed

Maintain related documentation and reports as required by local, state and federal guidelines

Gather statistical information regarding work activities

Maintain contact logs

Document all work activities in case files

Attend conferences, workshops, and training, as required

Qualification

Case ManagementSocial WorkPublic Assistance ProgramsClient AssessmentCommunication Skills

Required

Associate's degree in social work or human services supplemented by two (2) years of experience in social work, case management or public assistance programs

Bachelor's degree in any field

Any four (4) year combination of related training and experience

Must maintain a valid Ohio driver's license

Must meet background check requirements