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Synthesia · 2 months ago

Strategic Customer Success Manager - German Speaking

Europe

Full-time

Onsite

Mid Level

Synthesia is an innovative company on a mission to simplify video production through its AI video communications platform. The Strategic Customer Success Manager will focus on building client relationships and ensuring customer success, particularly in onboarding and educating clients about video content creation.

Artificial Intelligence (AI)Content CreatorsFoundational AIGenerative AISoftwareVideoVideo Editing

Responsibilities

Drive Synthesia’s future growth by building relationships with clients and turning them into happy users

Help educate clients on a totally new way to create video content

Work very closely with sales to create a cohesive onboarding experience for new users

Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite

Manage a Book of Business along with KPIs

Manage risk, forecasting, and identifying growth opportunities

Establish a trusted advisor relationship with clients, driving value from Synthesia products and services

Successfully onboard new clients and build key relationships in the first critical months and beyond

Coordinate and lead regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

Light video editing using the Synthesia platform

Ensure ROI and value is understood by clients, proactively looking for risks and opportunities

Qualification

Customer Success ManagementB2B SaaS experienceGerman Native/BilingualLight video editingAccount ManagementClient ServiceImplementation experienceManaging KPIsRisk managementForecastingClient check-insBuilding relationships

Required

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

Experience in managing a Book of Business along with KPIs

A track record in managing risk, forecasting, and identifying growth opportunities

Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

Successfully onboarding new clients and building key relationships in the first critical months and beyond

Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

Light video editing using the Synthesia platform

Retention and growth of our enterprise clients

Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

You need to be German Native / Bilingual Proficiency

You are based in Europe