TECHINICAL SUPPORT LEAD jobs in United States
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Hillenbrand · 2 months ago

TECHINICAL SUPPORT LEAD

positionMilacron
timeFull-time
remoteOnsite
senioritySenior Level

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the plastic technology and processing industry. The Bilingual Technical Support Lead will be responsible for managing various aspects of technical support, including showroom management, KPI control, and developing training plans for both internal and external stakeholders.

Industrial AutomationManagement ConsultingManufacturing
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H1B Sponsor Likelynote

Responsibilities

Managing the Show Room
Projects Costing
Management & Control of the KPI of Utilization of Field Service Techs
Problem support and results
Control and develop plans for internal departments in aftermarket services
Develop HR Training plans and Job Descriptions. (Career Plan)
Follow Up and teamwork with Accounting Department
Manage and follow up aftermarket services process mapping
Follow Up of timelines and time tracking for R&R Projects
Develop & Promotion of training plans for external customers
Develop Technical Days
Management & Administration of Warranties
Management & Pricing for Extrusion Projects
Control warranty and no cost parts – (Intercompany)
Travel Expense Control of the Service team
Utilization of Field Service Techs
Utilization of ISP´s (Control Retrofits & Gear Boxes Support)
Comply of Service Sales Plan
Process Simplification
Timeline Control for R&R Projects
Sales Promotion of Field Service Portfolio (Maps, Hours Packages, Training)
Customer´s satisfaction report
Quarterly conference with all the technical team. Strategies Alling & Problem Solving. Share Knowledge

Qualification

Engineering Bachelor's degreeBilingual EnglishBilingual SpanishWindowsMicrosoft OfficeDelegationMonitoring projectsProduct knowledgeOrganizationInnovationLeadershipCommunicationTeamworkCreativityResponsibility

Required

Engineering Bachelor's degree
Knowledge in computer (Windows, Microsoft Office)
Completely Bilingual (necessary) Verbal and Written communication in English and Spanish
Skills: Leadership, Communication, Delegation, Monitoring projects, product knowledge and processes
Able to teach and work as a Team
Outgoing person
Efficient
Responsible
Organized
Creative
Innovator
Full time availability

Company

Hillenbrand

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Hillenbrand is an industrial company that manufactures engineered, mission-critical processing equipment and systems.
dateFounded in 1906
location
Batesville, Indiana, USA
people-size5001-10000 employees
web-link
http://www.hillenbrand.com

H1B Sponsorship

Hillenbrand has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (4)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
$500M
2025-10-15Acquired
2024-02-07Post Ipo Debt· $500M
2008-03-28IPO

Leadership Team

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Kimberly Ryan
President & SVP
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James Huchison
VP of Tax
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Recent News

Livemint.com
Risky Borrowers Flood Market to Tap Investor Hunger for Yield
2026-01-16
Morningstar.com
LSF12 Helix Parent, LLC Announces Change of Control Offers for Hillenbrand, Inc.'s Senior Notes
2026-01-11
Inside INdiana Business
Hillenbrand shareholders approve $3.8B acquisition
2026-01-11
Company data provided by crunchbase