MCI · 2 months ago
M&A Operational Transformation Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $250K/yr
5+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across various industries. The M&A Operational Transformation Manager will oversee the entire integration lifecycle of acquisitions, ensuring that strategic goals are met and value is delivered seamlessly across functions.
Business Information Systems
Responsibilities
Develop integration strategy and define the value creation roadmap
Lead the drafting and negotiation of the Transaction Service Agreement (TSA), ensuring scope, exit strategy, and service levels are aligned
Conduct due diligence on business operations, systems, culture, and people-related risks
Build integration models, scenarios, and playbooks that anticipate operational impacts
Drive Day 1 planning across functions to ensure seamless continuity and minimal disruption
Create readiness checklists, identify interdependencies, and proactively mitigate integration risks
Manage logistics, communications, and onboarding between legacy and acquiring organizations
Lead Integration Management Office (IMO) activities, tracking progress across workstreams
Manage the execution of integration plans across HR, Finance, IT, Operations, and other functional areas
Track synergy realization and ROI metrics; update leadership on status and risks
Implement change management strategies to align teams and cultures
Serve as the central point of contact for integration communication and reporting
Support executive steering committees with progress updates, issue tracking, and decision support
Coordinate with internal and external stakeholders to ensure alignment and escalation handling
Mobilize cross-functional teams and manage through influence, ambiguity, and complexity
Share integration best practices and support the development of future M&A integration capabilities
Provide coaching and guidance to junior staff and functional leaders involved in the integration
Qualification
Required
Bachelor's degree in Business, Finance, or a related field; MBA preferred
5+ years of experience in M&A integration, corporate transformation, or transaction execution
Demonstrated experience with TSAs, Day 1 execution, and full-cycle post-close integration
Background in a top-tier advisory firm (Big Four, consulting boutiques, or M&A-focused groups) preferred
Strong program and project management skills; PMP or Lean Six Sigma a plus
Proven ability to lead cross-functional teams and manage complex projects
Excellent communication, interpersonal, and stakeholder management skills
Business acumen including synergy modeling, financial understanding, and ROI tracking
Ability to work under pressure, manage multiple priorities, and navigate ambiguity
Preferred
+ Experience in cross-border or global M&A integrations
+ Familiarity with carve-outs, divestitures, and IPO readiness
+ Functional depth in HR, Finance, IT systems, or operational excellence
+ Legal or compliance exposure related to TSAs or regulatory filing requirements
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
MCI
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
Leadership Team
Anthony Marlowe
Founder and Chief Executive Officer
Recent News
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