InEight · 1 month ago
Customer Technical Support I
United States
Full-time
Remote
Entry Level
1+ years expInEight is a leader in construction project controls software, empowering companies in various industries. The Customer Technical Support I role involves providing functional support and troubleshooting for InEight’s product software suite, ensuring customer satisfaction through effective communication and problem-solving.
Civil EngineeringConstructionInfrastructureMining TechnologyNuclearOil and GasPower GridRenewable EnergyTransportationWater
Responsibilities
Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation
Acquire and maintain a strong functional working knowledge of InEight’s core products, with emphasis on the customer support aspect
Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects
Provide functional support with project estimates and budget controls
Monitor and respond to customers inquires through InEight’s ticketing system in a timely manner
Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction
Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary
Ability to adhere to customer SLA’s and escalate as needed
Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support
Qualification
Required
At least one year of prior software application development or support and troubleshooting experience required
Bug tracking experience required
Case tracking experience required
Customer communication via phone and/or video required
Deductive logic, complex problem solving and excellent trouble shooting skills
Self-directed, able to prioritize and effectively handle many incidents at a time
Exceptional customer service, organizational, and time management skills
Excellent written and verbal communication skills
A positive, willing and able attitude
Preferred
Experience with Excel Macro
Experience using Bluebeam and Adobe
Understanding and application of API integrations
Azure DevOps preferred
Service Now preferred
SaaS trouble shooting experience is ideal
Benefits
Top-tier medical, dental and vision plans covering eligible employees and dependents
Voluntary wellness and employee assistance programs
Life insurance
Disability
Retirement plans with matching
Generous paid time off
Company
InEight
InEight's modular project controls software connects complex project data to improve visibility and delivery in capital construction.
501-1000 employees
H1B Sponsorship
InEight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (7)
2023 (26)
2022 (19)
2021 (5)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Jake Macholtz
Chief Executive Officer
Recent News
2025-11-11
Company data provided by crunchbase