DoorDash · 2 days ago
Supervisor, MXO Drive Support
Tempe, AZ
Full-time
Hybrid
Mid, Senior Level
2+ years expDoorDash is a technology and logistics company committed to empowering local economies. As a Supervisor on the Drive Support Team, you will lead a team providing live order support for merchants, ensuring high-quality service and operational efficiency.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries
Improve our internal tools, and offshore agents to provide high-quality support
Establish and manage your team to individual and team goals and objectives
Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
Create, distribute, and present impactful and reporting on performance
Opportunity to have a positive impact on your line of business
Qualification
Required
Bachelor's degree or equivalent experience
2+ years or more of people management or team lead experience
Mind and talent for process improvement
Experience in pulling data and using data to influence decisions
Knowledge of Salesforce, Sigma, and Google Suite
Comfortable working a hybrid model, with some in-office days and some remote days
Comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Preferred
Experience in the tech, contact centers, restaurant, or logistics industries
Familiarity with working with large, diverse customer support, operations, and sales organizations
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase