Anyscale · 3 days ago
Customer Support Engineer - West Coast
United States
Full-time
Remote
Mid Level
3+ years expAnyscale is dedicated to democratizing distributed computing and is looking for a Customer Support Engineer to enhance customer experiences post-sale. The role involves troubleshooting, resolving customer issues, and collaborating with engineering teams to improve the platform's usability.
Artificial Intelligence (AI)Developer PlatformInformation TechnologyMachine LearningOpen Source
Responsibilities
Resolve customer issues and help in their successful adoption of Anyscale platform
Be a technical advisor, and internal champion for our key customers
Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution
Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices etc. based on observed patterns
Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
Build and maintain strong relationships with technical stakeholders within customer accounts
Qualification
Required
3+ years of experience in a customer-facing technical role in a dynamic, fast-paced, startup-like environment
Strong organizational skills and ability to manage multiple customer needs simultaneously
Experience as a machine learning engineer
Experience in training, fine-tuning and inference/serving of LLMs
Knowledge in one or more of the major cloud platforms (AWS, GCP or Azure)
Excellent communication and interpersonal skills
Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things
Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing
Preferred
Experience with Ray
Knowledge of MLOps platforms
Familiarity with container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)
Company
Anyscale
Anyscale accelerates the development and productionization of any AI app, on any cloud, at any scale.
201-500 employees
H1B Sponsorship
Anyscale has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (14)
2023 (10)
2022 (10)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$259MKey Investors
New Enterprise AssociatesAndreessen Horowitz
2022-08-23Series C· $99M
2021-12-07Series C· $100M
2020-10-21Series B· $40M
Leadership Team
Keerti Melkote
Chief Executive Officer
Ion Stoica
Co-Founder & Executive Chairman
Recent News
Foundation Capital
2026-01-02
2025-11-04
The New Stack
2025-10-23
Company data provided by crunchbase