Shopify · 2 months ago
Engagement Manager
United States
Full-time
Remote
Senior LevelShopify is a company that empowers entrepreneurs and enterprises to reach their potential. The Engagement Manager is responsible for overseeing the delivery of complex technology work, managing client relationships, and ensuring the quality of service delivery while meeting sales targets.
E-CommerceE-Commerce PlatformsEnterprise SoftwareSaaS
Responsibilities
Work with Enterprise Sales to shape complex new merchant deals that require incremental service delivery work (either through custom/bespoke or platform development). Establish pricing, role structures, and delivery plans
Build and grow relationships with our largest agency partners to deliver complex multi-party implementations. Source, shape, and manage these deals
Act as senior client service representative for the duration of the engagement - mirroring client leadership. Manage resources, quality of work, and stay accountable for hitting deadlines on budget
Work cross-functionally to source and oversee our Shopify talent as required for the engagement. Collaborate with product, UX, engineering, and solutions leadership to find and commit resources against a roadmap of engagements
Experience leading teams to define requirements, shape processes, and stay accountable to client commitments across engagements of all sizes
Understanding of and confidence working with technical systems and stakeholders
Deep knowledge of the software R&D process, ideally within the Commerce space
Comfort with financial processes like project estimation, pipeline forecasting, contracting/billing, and cost management
Qualification
Required
Strong business acumen and excellent communication skills
Experience leading teams to define requirements, shape processes, and stay accountable to client commitments across engagements of all sizes
Understanding of and confidence working with technical systems and stakeholders
Deep knowledge of the software R&D process, ideally within the Commerce space
Comfort with financial processes like project estimation, pipeline forecasting, contracting/billing, and cost management
Company
Shopify
Shopify is a cloud-based, multi-channel commerce platform designed for small and medium-sized businesses.
Founded in 2004
10001+ employees
H1B Sponsorship
Shopify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (37)
2023 (9)
2022 (84)
2021 (41)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$122.25MKey Investors
Bessemer Venture PartnersKlister Credit
2015-05-21IPO
2013-12-11Series C· $100M
2011-10-17Series B· $15M
Leadership Team
Tobias Lütke
CEO
Mikhail Parakhin
Chief Technology Officer
Recent News
2026-01-17
Company data provided by crunchbase