Mass Markets · 1 month ago
M&A Business Transformation Manager - Closing and Integration
US-
Full-time
Onsite
Senior Level
$150K/yr - $250K/yr
6+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience and Business Process Outsourcing solutions across various industries. As an M&A Business Transformation Manager, you will lead post-deal transformation initiatives to drive value realization and operational excellence.
ConsultingInformation Technology
Responsibilities
Design and lead business transformation programs following deal closure
Translate integration strategies into actionable execution roadmaps
Manage key transformation workstreams across operations, technology, and HR
Monitor post-close performance metrics and synergy realization
Implement best practices and process improvements across functions
Collaborate with senior leadership and department heads to align priorities
Drive cultural integration and employee engagement initiatives
Provide regular updates on transformation progress and milestones
Qualification
Required
Bachelor's degree in Business, Strategy, or related field
6+ years in transformation, post-merger integration, or M&A consulting
Strong understanding of BPO service delivery models and operational structures
Proven ability to lead change in complex, matrixed environments
Excellent leadership, communication, and stakeholder management skills
Experience with transformation tools, KPI dashboards, and reporting frameworks
Demonstrated success in post-deal transformation and value creation
Preferred
MBA preferred
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase