ROLLER · 2 months ago
Technical Support Specialist - (POS, SaaS) Asia-Pacific
Central America
Full-time
Onsite
Entry Level
1+ years expROLLER is a global software-as-a-service company that helps businesses in the leisure and attractions industry operate more efficiently. The Technical Support Specialist will provide technical product support to customers across the Asia-Pacific region, ensuring timely and quality responses while managing customer inquiries through various channels.
Amusement Park and ArcadeHospitalityLeisurePoint of SaleSoftwareTicketing
Responsibilities
You’ll be the first point of contact for our customers - answering calls and chats, resolving support tickets, and connecting with customers through a variety of channels
Consult with customers to provide information about our products and platform builds
Learn our platform inside out, and be hands-on with the platform configuration
Be hands-on with troubleshooting technical hardware issues that occur with payment and POS terminals
Document, submit and track platform bugs until they are resolved (We use Jira!)
Deliver excellent customer service at all times
Work closely with our AWESOME team to ensure our customers have remarkable experiences
Qualification
Required
1-2 years of experience working in a similar role within a SaaS or POS Payments business
Formal IT qualifications
Experience using ticketing systems - we use Salesforce Service Cloud
Strong written & verbal communication skills
Very tech-savvy and able to pick up new tools very quickly
Willing to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environment
Demonstrated experience with troubleshooting methodologies and implementing them in your workflow
Great customer service skills; demonstrated experience is a must!
High level of organizational skills and time management skills
Strong attention to detail
Preferred
Bachelor's degree in a related field
Troubleshooting experience working with payment systems as well as APIs
Benefits
4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
Team Member Assistance Program to proactively support our team's health and well-being - access to coaching, education modules, weekly webinars, and more.
16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
Company
ROLLER
Roller is an enterprise software platform for leisure and entertainment venues.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$130.34MKey Investors
Insight PartnersAcadian SoftwarePartners for Growth
2025-10-22Private Equity· $50M
2023-11-09Private Equity· $50.01M
2022-12-12Secondary Market· $12.29M
Leadership Team
Ashvinder Fagura
Chief Operating Officer
Alyse Sklover
Senior Manager of Events & Partnerships
Recent News
2025-11-04
Company data provided by crunchbase