NetApp · 1 month ago
Technical Support Engineer
Morrisville, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. The Technical Support Engineer provides essential technical support to engineers and technicians, troubleshooting complex systems and ensuring customer satisfaction.
Cloud ComputingData ManagementData StorageInformation Technology
Responsibilities
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to design engineering/software engineering, and may be involved in customer installation and training
Provide support to customer/users where the product is highly technical or sophisticated in nature
Apply attained experiences and knowledge in solving routine to moderately complex problems
Interact primarily with Staff to Director level employees within the function, and the technical team on assigned projects
Communicate with employees in other functions as required
Qualification
Required
Sound networking background including the ability to subnet
Sound Active Directory experience including accessing and troubleshooting files, machines and resources
Basic understanding of the following protocols and applications: NFS, the UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol; SAN connectivity methodologies for storage systems; TCP/IP, Networking, and RAID; NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS); NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems; The usage of tools, logs, and support tools needed to analyze system issues
Solid interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Ability to follow standard engineering principles and practices, and a creative approach to problem solving
Typically requires a Bachelor's degree and a minimum of 2-5 years of related experience; or equivalent combination of relevant education/training and applicable experience in a professional work environment
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Comprehensive medical, dental, wellness, and vision plans
Educational assistance
Legal services
Access to discounts
Financial savings programs
Company
NetApp
NetApp specializes in data storage, data infrastructure, and data management solutions.
10001+ employees
H1B Sponsorship
NetApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (166)
2023 (143)
2022 (250)
2021 (193)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
Sequoia Capital
2025-03-12Post Ipo Debt· $1.25B
1995-11-21IPO
1994-01-01Series Unknown
Leadership Team
George Kurian
Chief Executive Officer
Ben Bromhead
CTO
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase