Roche · 1 day ago
GCS Senior Specialist – Network/IT Design
Santa Clara, CA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $166K/yr
5+ years expRoche is a global healthcare company dedicated to advancing science and ensuring access to healthcare. The GCS Senior Specialist role involves providing technical expertise in IT/Network design, supporting complex projects, and leading customer site readiness processes.
BiotechnologyHealth CareHealth DiagnosticsOncologyPharmaceuticalPrecision Medicine
Responsibilities
Provides on-market support by addressing complex Level 2 network/IT submissions independently with little or no direction
Analyzes and understands customer use cases, bioinformatics (BFX) pipelines, and application (App) data flow to define infrastructure requirements
Develops, documents, and iterates on comprehensive IT/Network guidelines for customer sites, including detailed plans for data storage and bandwidth capacity
Leads the global customer-site readiness process from an IT/Network perspective, ensuring all preparations are complete prior to customer installations
Creates, revises, and delivers curriculum for training sessions for affiliate teams on customer room readiness, network design, and IT guidelines
Participates in and leads design review teams to provide an IT/Network service perspective, reviews and approves design change content, and creates the required deliverables
Creates IT/Network service requirements on development projects and advocates for functional goals
Responsible for creating and updating service documentation, service manuals, and technical bulletins related to network/IT setup, configuration, and troubleshooting
Follows established Roche Quality System procedures in execution of work and identifies need for and creates new departmental procedures
Utilizes project management fundamentals to ensure assigned projects are completed properly and on time (with potential to lead GCS projects as a TPM)
Other duties as assigned by management
Qualification
Required
Bachelor's degree (in Computer Science, Information Technology, Engineering, or similar technical degree)
5 years of relevant technical support or IT infrastructure design experience (customer-facing role and incorporating experience with troubleshooting and training)
Advanced knowledge of enterprise networking, IT infrastructure, data storage solutions (NAS/SAN), and bandwidth planning principles
Strong understanding of customer IT environments, preferably in a diagnostics, life science, or regulated setting
Possesses good communication, organizational, logical thinking, and presentation skills
Ability to work independently on assigned tasks of broad scope with minimal guidance or supervision
Normally receives little instruction on day-to-day work, determines methods and procedures on new assignments
Ability to interact with appropriate internal cross-functional groups, areas, and regions
Courteous and customer-oriented. Works to satisfy internal and external partners
Preferred
Demonstrated knowledge of bioinformatics (BFX) workflows and sequencing applications (App)
Experience with Sequencing instruments and NGS technologies/workflow
Practical experience with Linux commands and navigating log files using CLI
Project management experience
Previous experience mentoring and/or training
Benefits
A discretionary annual bonus may be available based on individual and Company performance.
Company
Roche
Roche is a pharmaceutical and diagnostics company that offers medicines and diagnostic tests for various medical conditions and diseases.
10001+ employees
H1B Sponsorship
Roche has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
2023 (6)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.79BKey Investors
SoftBankSCALE AINovartis
2021-08-04Post Ipo Equity· $5B
2020-12-07IPO
2020-05-06Post Ipo Equity· $0.5M
Leadership Team
Alan Hippe
Member of the Executive Board - Group CFO
Christine Bakan
Global Head and VP of Software and Bioinformatics, Next Generation Sequencing
Recent News
2025-12-30
2025-12-27
Company data provided by crunchbase