dLocal · 1 month ago
Operations Response Data Analyst
United States
Full-time
Remote
Mid LeveldLocal is a leading payments processor that enables global brands to collect payments in emerging markets. The Operations Response Data Analyst will analyze incidents reported to the Operations payins team, develop detailed reports, and generate insights to improve operational performance and compliance.
E-CommerceFinancial ServicesFinTechPayments
Responsibilities
Manage and oversee all issues and requests reported by the to the Operations payins team
Monitor and ensure compliance with internal SLAs, driving accountability across the teams
Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans
Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution
Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more
Act as the Operations and other dLocal team's liaison to ensure alignment and clear communication
Qualification
Required
Experience working with global teams across various countries and managing time-sensitive tasks
Experience in managing and driving operational processes, especially in a high-volume, fast-paced environment
Ability to coordinate and prioritize multiple tasks, keeping teams on track with deadlines and SLAs
Proven experience implementing process automation solutions and leveraging AI tools to optimize operations and increase efficiency
Excellent analytical skills with the ability to spot trends, patterns, and root causes of recurring issues across countries or partners
Experience developing and implementing preventive measures and improvements in operational workflows
Advanced Microsoft Excel skills, including data analysis, pivot tables, and reporting
Experience working with Jira
Fluent Level of English and Spanish
Benefits
Remote work: work from anywhere or one of our offices around the globe!*
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English, Spanish, or Portuguese classes.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Company
dLocal
Unlock the power of emerging markets: accept and send cross-border payments in Africa, Asia, and Latin America
Founded in 2016
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$548.25MKey Investors
Alkeon CapitalGeneral Atlantic
2025-09-03Post Ipo Secondary· $191.25M
2021-06-02IPO
2021-04-02Series Unknown· $150M
Leadership Team
Pedro Arnt
Chief Executive Officer
Carlos Menendez
Chief Operating Officer
Recent News
Crowdfund Insider
2026-01-11
2026-01-07
Techpoint Africa
2026-01-06
Company data provided by crunchbase