Pennington Biomedical Research Center ยท 4 months ago
WAE - Veterinary Technician 1 (Client Services-After Hours)
Veterinary Medicine
Full-time
Onsite
Entry Level
3+ years expPennington Biomedical Research Center is part of Louisiana State University and Agricultural and Mechanical College, seeking a Veterinary Technician 1 for client services after hours. The role involves providing support at the Veterinary Teaching Hospital, interacting with clients, and ensuring excellent customer service throughout the patient's visit.
Research
No H1B
Responsibilities
Maintain clear and concise communication with clinicians, house officers, staff, and students to facilitate efficient workflow. Serve as a liaison between clients and the LSU Small Animal emergency team. Maintain positive relationships with all clients and referral veterinarians to enhance the clinic's reputation. Ensure excellent customer service through proper phone etiquette, answering calls promptly and accurately
Enter client information promptly and accurately into medical records software. Explain documents containing hospital policy and gather appropriate signatures. Gather information about patient's presenting complaint and relay to emergency staff. Retrieve and organize medical records from client service and referral email
Assists technicians with upkeep and input of charges for patients within the hospital; posting, collecting, and billing; communication with clients; collections--reviews receivables when checking clients in and ensuring late balances are collected prior to service. Verify appropriate documents are signed and deposits are collected upon intaking the patient and bill is paid prior to patient leaving. Check out clients at the time of discharge, collect deposits on inpatient cases
Assist in maintaining appearance of the lobby at all times. Wipe/clean chairs, organize magazines, cleaning/sanitizing workstation and counters. Ensure all paperwork is organized at the end of shift
Other duties as assigned
Qualification
Required
Bachelor's Degree OR Associate's degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar duties
Preferred
Bachelor's degree and Two years of customer service experience
Bachelor's degree in Animal Science or a CVT
Bachelor's degree with 2 years of administrative experience related to the duties of the job
Associate's degree in Vet Technology with 2 years of administrative experience related to the duties of the job
Certification as a vet tech or equivalent (Licensed, registered, etc.) with 2 years of administrative experience related to the duties of the job
Benefits
Health, life, dental, and vision insurance
Flexible spending accounts
Retirement options
Various leave options
Paid holidays
Wellness benefits
Tuition exemption for qualified positions
Training and development opportunities
Employee discounts
Company
Pennington Biomedical Research Center
Pennington Biomedical Research Center, a campus of Louisiana State University, is a world-renowned leader at the forefront of medical discoveries as it relates to obesity, diabetes, cardiovascular disease, cancer, and dementia.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-07-07
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