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OneMain Financial · 2 days ago

Business Solutions Manager

Wilmington, DE

Full-time

Onsite

Mid, Senior Level

5+ years exp

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Business Solutions Manager will drive functional process improvements and manage business requirements for technology and data asset enhancements within the DSA channel, collaborating closely with technology, operations, and DSA partners to advance the overall debt settlement process.

CreditFinanceFinancial ServicesInsuranceWealth Management

Responsibilities

Own the identification, diagnosis, and resolution of operational and functional process issues within the DSA channel

Lead initiatives to streamline workflows and improve efficiency

Manage and troubleshoot issues related to data exchange between DSAs and internal platforms

Partner with IT and DSAs to ensure data integrity and resolve integration challenges

Gather, document, and prioritize business requirements for technology use cases and data asset enhancements

Translate operational needs into actionable requirements for technology teams

Collaborate with technology teams to implement new tools and enhancements that improve business processes and customer experience

Work closely with operations, technology, and DSA partners to ensure seamless execution of strategic initiatives and process improvements

Drive innovation and continuous improvement across business processes, fostering a culture of proactive problem-solving

Prepare and deliver presentations and recommendations to senior leadership on process advancements and technology initiatives

Qualification

Business strategyProcess improvementData analytics toolsFinancial services experienceChange managementAnalytical skillsRegulatory knowledgeDigital transformationStrategic thinkingProblem-solving skillsCollaborationPresentation skillsCommunication skills