IntelliPro · 2 months ago
Global Support Engineer(Database)
sunnyvale, CA
Full-time
Onsite
Entry, Mid Level
$50/hr - $60/hr
2+ years expIntelliPro is a global leader in talent acquisition and HR solutions. They are seeking a Global Support Engineer(Database) to manage technical-support tickets, ensure SLA compliance, and troubleshoot database-related issues while maintaining clear communication with customers.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Receive, triage, and respond to technical-support tickets submitted by customers
Ensure every ticket is answered within the prescribed time frame (SLA compliance)
Rapidly assess severity and urgency, help the customer stop loss as fast as possible
Analyze root causes and provide temporary work-arounds to minimize impact on the customer’s business
Coordinate internal resources to drive issues to full resolution
Maintain efficient communication with customers via phone, e-mail, and live chat
Being able to work in an interrupt-driven environment and to easily move from task to task while maintaining overall productivity
Being able to multi task and work under pressure
Ability to be careful and through with detail
Being able to work both independently and in a collaborative environment
Troubleshooting database related problems
Qualification
Required
Bachelor's degree or above in Computer Science, Information Technology, or a related field
At least 2–3 years of technical-support or customer-service experience
Bench marking and optimizing queries
Developing high performance stored procedures
Familiar with Linux operating systems
Knowledge of networking
Communicating fluently in English, both verbally and in writing
Communicating in Chinese is a plus
Receive, triage, and respond to technical-support tickets submitted by customers
Ensure every ticket is answered within the prescribed time frame (SLA compliance)
Rapidly assess severity and urgency, help the customer stop loss as fast as possible
Analyze root causes and provide temporary work-arounds to minimize impact on the customer's business
Coordinate internal resources to drive issues to full resolution
Maintain efficient communication with customers via phone, e-mail, and live chat
Being able to work in an interrupt-driven environment and to easily move from task to task while maintaining overall productivity
Being able to multi task and work under pressure
Ability to be careful and through with detail
Being able to work both independently and in a collaborative environment
Troubleshooting database related problems
Preferred
Technical-support experience in large enterprises or internet companies
Relevant technical certifications (e.g., AWS, Oracle)
Basic understanding of cloud computing, distributed systems, or big-data technologies
Benefits
Comprehensive benefits package
Company
IntelliPro
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC.
501-1000 employees
H1B Sponsorship
IntelliPro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (21)
2023 (33)
2022 (28)
2021 (34)
2020 (36)
Funding
Current Stage
Late StageLeadership Team
Yisu Jin
Founder & CEO
Recent News
2024-05-21
Built In San Francisco
2024-04-07
Built In San Francisco
2024-04-07
Company data provided by crunchbase