Customer Success & Retention Intern (Unpaid) jobs in United States
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Turing AI · 1 month ago

Customer Success & Retention Intern (Unpaid)

positionUnited States
timeInternship
remoteRemote
seniorityIntern

Turing AI, founded in 2017 in Silicon Valley, is redefining cloud video security with an AI-powered platform. They are seeking a Customer Success & Renewal Intern to help increase customer retention through renewal processes, proactive communication, and engagement with partners.

Artificial Intelligence (AI)Information TechnologyMachine LearningSoftware

Responsibilities

Track and manage renewal timelines for accounts handled through dealer partners
Maintain and update renewal dashboards, monitoring contract end dates, usage data, and customer activity
Coordinate with dealers and channel partners to ensure timely customer follow-ups and renewals
Support renewal forecasting by analyzing churn risks, product usage, and engagement trends
Collect and analyze customer feedback to identify challenges impacting renewals or satisfaction
Collaborate with Marketing and Operations teams to execute retention campaigns, customer check-ins, and renewal reminders
Document and share best practices to help partners improve their own renewal management processes
Utilize CRM and BI tools to track customer renewal rates and health scores
Compile and summarize key insights, providing weekly renewal and retention reports to the Customer Success team

Qualification

SaaS operationsAnalytical mindsetCRM toolsCommunication skillsCollaboration skills

Required

Currently pursuing a degree in Business, Marketing, Analytics, or a related field — or demonstrating a strong interest in SaaS operations
A clear and confident communicator who can collaborate effectively with both internal stakeholders and external partners
Strong analytical mindset, capable of identifying trends and insights from customer, usage, or performance data

Preferred

Experience or familiarity with SaaS, channel management, or CRM tools (e.g., Salesforce, HubSpot)

Company

Turing AI

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Turing AI specializes in developing machine learning models to integrate with video surveillance systems, robotics, and health solutions.
dateFounded in 2017
location
San Mateo, California, USA
people-size51-200 employees
web-link
https://www.turing.ai/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-01-01Series Unknown

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Company data provided by crunchbase