BSI · 2 hours ago
Service Delivery Manager
The Woodlands, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$106K/yr - $140K/yr
10+ years expBSI is a business improvement and standards company dedicated to creating positive change for people and the planet. The Service Delivery Manager for Digital Trust will lead the delivery of high-quality assessment and assurance services across various cybersecurity and compliance frameworks while overseeing a team of Client Managers and Associate Auditors to ensure operational excellence and client satisfaction.
Business DevelopmentCollaborative ConsumptionRecruiting
Hiring Manager
Joe K T Tang
Responsibilities
Oversee end-to-end delivery of client engagements in the Digital Trust portfolio across the USA, manage operational resource planning with cost optimization in mind, and ensure excellent delivery that meets the regulatory standards
Confidently lead a team of different seniority and technical skillsets in a virtual setting across the USA, ensure team’s competency through effective development plan and upskilling (e.g. cross-scheme qualifications), and embed an open and coaching culture that empowers the team to be future-ready
Drive client retention and act as a trusted partner to key clients, managing project execution, escalations, and satisfaction metrics, as well as enhancing client outcomes by shaping BSI’s propositions and sharing insights that add measurable value
Responsibility on the financial outcomes for the Digital Trust service line across the Americas region (including revenue targets, margin protection and invoice alignment), align with commercial terms and close collaboration with Sales, Finance and Planning teams to produce accurate and strategic forecasts for effective delivery
Be on top of the regional and global trends (cybersecurity, data privacy, AI governance), identify opportunities for delivery transformation through digital tooling, automation and new service offerings and lead cross-functional initiatives to strengthen BSI’s global Digital Trust proposition
Qualification
Required
A Bachelor's degree in Engineering, Information Security, Business Administration, or related field (Master's preferred)
10 years of progressive professional experience in assurance, consulting, or digital compliance services
5 years of people leadership experience, including virtual or matrix team environments
Proven experience managing delivery performance in regulated and client-facing environments
Deep knowledge of Digital Trust frameworks and evolving compliance landscapes
Excellent command of English in both verbal and written, with additional languages in French, Spanish and/or Portuguese being advantageous
Preferred
Lead Assessor qualifications in relevant schemes or certifications (e.g., ISO 27001, CISA, CISSP, etc.) is highly preferable
Benefits
Group-sponsored health and dental
Short-term and long-term disability
Company-matched 401k plan
Company paid life insurances
11 paid holidays
4 weeks paid time off (PTO)
A wide range of flexible benefits that you can tailor to suit your lifestyle
Company
BSI
BSI Group, also known in its home market as the British Standards Institution, is a multinational business services
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
B
Beverley Webb
Lead Programme Manager, Defence and Security
Egor Malychev
Sales Director DACH
Recent News
News Powered by Cision
2025-10-31
2025-10-28
Company data provided by crunchbase