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SEON · 1 hour ago

IT Support Specialist

Austin, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

SEON is a leading company in fraud prevention and AML compliance, dedicated to helping businesses reduce risk and protect revenue. The IT Support Specialist will be responsible for providing technical support, managing IT assets, and collaborating with global IT teams to enhance local operations in the Austin office.

Fraud DetectionIdentity ManagementMachine LearningNetwork SecurityRisk Management

Growth Opportunities

Responsibilities

Provide Tier 1/2 technical support to Austin-based employees and remote colleagues

Troubleshoot and resolve issues across laptops, mobile devices, SaaS applications, and office hardware

Own the local office experience: maintain meeting rooms, conferencing equipment, docking setups, peripherals, and shared IT spaces

Monitor recurring IT issues in Austin and propose/implement improvements

Prepare, configure, and deliver devices for new hires

Set up accounts and access in SaaS systems following global IT processes

Ensure secure and complete offboarding, including device return, system access removal, and asset updates

Collaborate with People Operations to ensure a smooth employee lifecycle

Enroll and manage devices using JumpCloud MDM and similar tools

Apply and follow security best practices for configuration, policies, and updates

Support identity workflows across SaaS platforms and internal systems

Enforce device health, compliance standards, and safe access practices

Maintain accurate IT asset inventory and lifecycle tracking

Manage stock levels of laptops, accessories, and office IT equipment

Coordinate hardware procurement and work with local and global vendors

Work closely with the Budapest HQ team and global IT peers to align on processes, tooling, standards, and documentation

Participate in global initiatives such as SaaS governance, automation improvements, and compliance efforts

Contribute to global IT requests, ticket queues, and shared responsibilities

Use AI tools (e.g., Gemini, ChatGPT) to create small scripts, documentation, troubleshooting aids, or process automations

Support management of SaaS tools including Google Workspace, Microsoft 365, Slack, Zoom, and others

Identify opportunities for automation or workflow enhancements in support, onboarding, or access management

Qualification

IT support experienceMDM solutionsGoogle WorkspaceMicrosoft 365SaaS tools managementTroubleshooting skillsAsset managementService mindsetIndependent operationScripting basicsA/V equipment configurationAI-driven supportClear communication