Technology Support Lead - Application Support jobs in United States
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Chase · 1 month ago

Technology Support Lead - Application Support

position600 Travis St, Houston, TX, 77002, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Chase is a leading financial services firm, and they are seeking a Technology Support Lead to innovate and refine technology operations. This role involves developing AI and machine learning solutions for troubleshooting application issues and mentoring team members to drive strategic change.

BankingFinancial Services

Responsibilities

Develop and support AI/ML solutions for troubleshooting and incident resolution
Collaborate with cross-functional teams to perform root cause analysis and implement production changes
Mentor and guide team members to foster innovation and strategic change
Coordinate incident management coverage to ensure effective resolution of application issues
Facilitate and coordinate communications during critical outage situations
Document calls, manage queues, analyze tickets, and interface with impacted lines of business for incident impact analysis
Serve as a single voice for our line of business and cross-line business incidents
Maintain an end-to-end view of issues for objectivity
Influence senior technology leads across organizations to ensure timely resolution of incidents

Qualification

AI/ML solutions developmentApplication development supportPython proficiencyCloud architecture AzureCloud architecture AWSAutomationContinuous deliverySoftware Development Life CycleAgile methodologiesIncident managementSystem designWebMobile development

Required

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Expertise in application development and support with multiple technologies and design techniques
Experience in developing AI/ML solutions using public cloud architecture, specifically Azure and AWS
Advanced proficiency in Python for AI/ML modeling
Strong skills in automation and continuous delivery methods
Comprehensive understanding of the Software Development Life Cycle
Familiarity with agile methodologies, including CI/CD, application resiliency, and security
Experience in implementing GenAI services using Azure OpenAI models and AWS Bedrock service
Hands-on experience in system design, application development, testing, and operational stability
Proficiency in running production incident conferences and managing incident resolution

Preferred

Knowledge of cloud platforms like AWS and Pivotal Cloud Foundry
Understanding of network topologies, load balancing, and content delivery networks
Familiarity with web and mobile application development
Awareness of risk controls and compliance with departmental and company-wide standards
Ability to work collaboratively in teams and build meaningful relationships to achieve common goals

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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Recent News

Financial IT
Chase to Become New Issuer of Apple Card
2026-01-09
Mac Observer
Apple Confirms Chase Will Take Over Apple Card in 24 Months
2026-01-09
Cult of Mac
Chase takes over Apple Card — here’s what it means for you
2026-01-09
Company data provided by crunchbase