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CarMax · 1 month ago

Sr. Customer Specialist

TN - Jackson

Full-time

Onsite

Senior Level

CarMax is the nation's largest retailer of used cars, recognized for its commitment to honesty and transparency. As a Senior Customer Specialist, you will provide exceptional customer service, guide customers through their CarMax journey, and lead a team of Customer Specialists to ensure a positive experience while achieving sales goals.

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Responsibilities

Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

Delegate and direct the store’s workflow, answering questions related to any store transaction, handling customer issues/concerns and following up on delegated tasks

Train and mentor new and existing associates

Follow and execute strategies to achieve store’s sales budgets

Open and close the store as needed; provide periodic management coverage for the store in absence of the management team

Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing